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Free support on the public channels. Pro subscribers get priority email and a 24-hour response window.
GitHub Issues
Best for: bug reports, feature requests, reproducible test cases.
Status Page
Live status of the cloud platform, definition push, and admin tools.
Security Disclosure
For responsible disclosure. We respond within 48 hours and credit reporters.
Frequently asked support questions
The extension isn’t detecting anything.
Check that the extension is enabled in chrome://extensions. Open the popup — if it says “No active tab,” reload the current page. If the dashboard is empty after several page loads, your denylist may be too aggressive (Settings → Privacy → Denylist).
How do I export my data?
Open the dashboard → Settings → Export. Choose CSV (multi-table, sequential, bundled in a ZIP), JSON (single snapshot), or webhook (configure your endpoint first).
My license key isn’t activating.
License keys are case-sensitive and format TS-PRO-XXXX-XXXX or TS-YEAR-XXXX-XXXX. Paste it into Settings → Cloud → License Key and click Verify. If it still fails, your network may be blocking app.tchstkr.com — check your firewall or corporate proxy. If the issue persists, email billing@tchstckr.com with the key (the first 4 chars are enough; we can look it up).
Can I run TechStacker on Firefox / Safari?
Today, the extension targets Chromium-based browsers: Chrome, Edge, Brave, Arc, Vivaldi, Opera. A Firefox port is on the roadmap. Safari support depends on Apple’s MV3 rollout.
Is the source code available?
The Extension is shipped as an unpacked bundle in the Chrome Web Store. The cloud backend and admin UI are not open source at this time, but the vendor definition file format is documented and exportable.
How do I report a malicious vendor pattern?
Email security@tchstckr.com. We will audit the pattern, remove it from the master library if confirmed malicious, and add the reporter to the security hall of fame in the next release notes.
Still need help?
Email goes to a human. Pro subscribers get a 24-hour response SLA.